Western Union is violating international human rights and consumer right laws and keeps stealing from the people they are calling 'Minorities'

Discrimination and unfair trading practices of Western Union are much known among the prominent and occasional users of Western Union, especially African but only a view of the victims (usually Muslims) dare to take actions against the giant, so Western Union keeps its unfair practices as they were for decades.

Western Union is violating international human rights and consumer right laws and keeps stealing from the people they are calling 'Minorities'
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Western Union keeps violating the international human rights and consumer right laws and keeps stealing from the people they are calling 'Minorities'

Discrimination and unfair trading practices of Western Union are much known among the prominent and occasional users of Western Union, especially African but only a view of the victims (usually Muslims) dare to take actions against the giant, so Western Union keeps its unfair practices as they were for decades.

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These practices of Western Union violate international human rights and consumer rights laws:

  1. False accusation as fraudster and money launderer – Western Union can just decide on its own to label an hardworking and generous individual who is sending small amount of his/her hard-earned money to family and friends, as fraudster and money launderer without any investigation or proof.
  2. The victim is not informed – when Western Union decided not to pay the money sent to the receiver, Western Union will not have a single contact with the sender to inform the sender of why the money is not paid to the receiver. Even their tracking system will only be showing ‘Ready to be paid out.’ Can you imagine; if the money was transferred for an emergency/life and death problem? Most people are only using Western Union for emergency situation.  
  3. High international call bill for the victim – since the victim is not informed by Western Union of why his/her money was not paid out or refunded, the victim mostly still have to spend a quite high amount of money on international phone calls to communicate with Western Union and if it happened that the victim runs out of calling credit while talking to them, Western Union will not call back or send a single email. And no, you can’t use Skype credit either.
  4. Refund in days to weeks – if the victim is so lucky to be refunded at all, then it will not be earlier than days to weeks, to the day the money was first paid to Western Union. The victim will never know when exactly the money will be refunded, no matter how many time you call or email Western Union.
  5. Western Union apology – apology? No, never. They are too big and too important to be apologizing to the people they conceded and are treating as ‘Minorities.’
  6. Collection of documents and information for verification propose. Western Union needs more documents and details for their clients to get verified than required by law. Information and documents that your state government will probably never ask you to provide in any case.
  7. The right to delete your account – No, Western Union users did not have the right to delete their account on Western Union websites.
  8. Western Union is strategically stealing from the victims – the amount of money that Western Union is stealing strategically could be a very huge amount of money. Already the interest rates that Western Union will be making on all the money they are refunding in days to weeks will be high, not to say the money that will never be refunded.

Taking a closer look at these issues, Western Union seems to be the one to be called fraudster and money launderer here, not the hard-working and concerned individuals.

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SEE WHAT SOME VICTIMS ARE SAYING

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1-  Muslim wins discrimination case against Western Union

The Equality Tribunal has awarded €4,000 in compensation to a Muslim man who was discriminated against by Western Union.

Mohammed Haji Hassan, a Somali with Irish citizenship, was trying to collect £50 from the company's money transfer service in Dublin in October 2002, but the firm refused to hand over the money.

It later explained that the payment was suspended because Mr Hassan's name was similar to one on a list of terrorism and organised crime suspects.

The Equality Tribunal found that this, in itself, did not amount to discrimination, but the actions of Western Union in trying to clear the payment breached Mr Hassan's right to equality.

The case is the first ever finding of discrimination on religious grounds under the Equal Status Act.

Source: https://www.irishexaminer.com/news/arid-30249533.html

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2-  Discrimination allegations from Arab Americans over money transfers:

Western Union is facing allegations of discrimination against Arab Americans involving money transfers.

A prominent civil rights organization is taking on the financial services company. They say they've got more than half a dozen cases of discrimination.

Among them is Hader Abdallah, who tells 7 Action News he feels he was profiled as both an Arab American and Muslim, after he was denied a wire transfer of $300 to his wife and kids in the middle east.

He says Western Union initially took his cash, but then declined to deliver money with no proper explanation.

Hader says he even gave western union additional information, but that didn't help.

After weeks of dead ends and other alleged victims speaking up, it's led to a formal complaint with the federal Consumer Financial Protection Bureau.

Nabih Ayad, the founder of the Arab American Civil Rights League made the complaint. Ayad says a Michigan senator is also being made aware of the issue.

In response Western Union tells us, "as a regulated business Western Union maintains strict controls to comply with regulations in each country it operates. This includes customer verification when sending and receiving money. While we cannot provide specific info on any one customer, due to privacy rules, we are looking into the matter."

Ayad says a lawsuit could be filed soon if nothing is done about this.

Source: https://www.wxyz.com/news/region/wayne-county/western-union-facing-discrimination-allegations-from-arab-americans-over-money-transfers

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3-  Complainant filed against Western Union for alleged discrimination

DEARBORN — A complainant against Western Union was filed by Dearborn resident Haidar Abdallah, 39, and the Arab American Civil Rights League Dec. 21 following an alleged racial profiling incident.

Abdallah claims he was denied the ability to send hundreds of dollars overseas to Palestine where his wife and children live.

He said the two incidents occurred at two different Western Union offices in Dearborn when he wanted to send money to Ramallah, but had no issue sending to Jerusalem.

A user of Western Union since 2009, Abdallah said he hadn’t been stopped from sending funds because of a limit until recently when his $300 to $400 transfers were rejected.

“I’m born and raised in the United States and have family members living and visiting overseas,” he said. “I’ve have never had an issue or have never been arrested or had a felony.”

He also said Western Union has not given him a reason why his transfers were blocked even after he contacted the company.

Abdallah’s incidents are two of multiple complaints the ACRL has received from other people denied the ability to send funds to the Middle East.

The ACRL contacted Western Union by sending a letter, but has not received a response. Arab American Civil Rights League founder Nabih Ayad suggested that the company is singling out Middle Eastern customers.

“We have one of the largest Arab American communities in the county right here in our state and Western Union should know that,” Ayad said. “Customers should not be denied services based on their religion, ethnicity or culture. It’s unconstitutional.”

The money transfer service declined to comment on the lawsuit specifically, but released a statement via email:
“As a regulated business, Western Union maintains strict controls to comply with regulations in each country it operates. This includes customer verification, when sending and receiving money. While we cannot provide specific information on any one customer, due to privacy rules, we are looking into the matter. At Western Union, we value our customers and the diversity they represent.”

Since the money transfer denials, Abdallah switched from Western Union to MoneyGram. The ACRL said it will file a lawsuit if the similar incidents continue.

(Zeinab Najm can be reached at zeinabnajm92@gmail.com.)

Source: https://www.downriversundaytimes.com/2017/01/02/complainant-filed-against-western-union-for-alleged-discrimination ;

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Fire Western Union, stop paying them to be descriminated. There are better and cheaper services you can be using as an African.

Have you ever been treated unfairely by Western Union? Send us your story to be pulished and sent to Western Union for resolution. 

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